Terms & Conditions

Last updated: 14 July 2026

1. Who We Are

These terms govern your use of theprotocol.ink and anything you buy from us. The Protocol is a trading name of Miles Mark Austin, a sole trader in the United Kingdom ("we", "us", "our"). We are not a limited company.

Miles Mark Austin trading as The Protocol
5 Lanshaw Crescent, Belle Isle, Leeds, LS10 3NN, United Kingdom
Contact: inbox@milesmarkaustin.uk

By using this site, or by buying anything from us, you agree to these terms.

2. What We Sell

There are four things you can pay us for. These are all of them.

The Operators, our membership community. This is a paid subscription that renews every month, at either £17 per month or £27 per month, depending on the price shown to you when you join. It is not free.
AI Consultancy, at £750 per month. This is also a subscription that renews every month.
Website and Funnel Build, at £1,500. This is a one-off payment, not a subscription.
The 7 Pillars PDF, which is free. We ask for your name and email address, and we send you the PDF. There is nothing to pay.

Prices are in pounds sterling. The price shown to you at checkout is the amount you will be charged.

3. Subscriptions, Renewal and Cancellation

This section applies to The Operators (£17 or £27 per month) and to AI Consultancy (£750 per month).

You pay in advance for each month.
Your subscription renews automatically and you will keep being charged every month until you cancel it. There is no fixed end date and no minimum term.
The price you signed up at is the price you keep paying, unless we tell you in advance that it is changing. If we ever raise the price of your subscription, we will tell you before it happens and you will be able to cancel before the new price applies.
You can cancel at any time, either through the Stripe billing link in your payment receipt, or by emailing inbox@milesmarkaustin.uk and asking us to cancel it for you. We will action an emailed cancellation request and confirm it to you.
Cancellation takes effect at the end of the month you have already paid for. You keep your access until then, and you are not charged again.
We may also cancel a subscription, for example if you break these terms. If we cancel without a good reason, we will refund the unused part of the month you have paid for.

Your legal right to change your mind about a new purchase is set out in our Refund and Cancellation Policy.

4. Payment

All payments are processed by Stripe. Your card details go directly to Stripe and we never see or store them.
Subscription payments are taken in advance, on the same day each month.
If a payment fails, Stripe may retry it. If it keeps failing, we may suspend or cancel your access.

5. Project Work: Websites and Funnels

The exact scope, deliverables and timeline for a build are agreed with you individually, in writing, before we start. Where anything we agree with you in writing differs from this section, the written agreement is what applies.

We do not start work until the scope is agreed and payment has been made.
We depend on you to move at a reasonable pace. If we are waiting on your content, access or approvals, the timeline moves with it.

6. AI Consultancy

What we do for you each month is agreed with you. It is a monthly working relationship, not a fixed list of deliverables, unless we have agreed a fixed list with you in writing.

7. The Operators Community

The Operators is a paid membership. While your subscription is active, you get access to the community and to whatever was described on the sign-up page at the time you joined. We may change or improve what is included. If we ever make a change that materially reduces what you are paying for, you can cancel, and section 3 tells you how.

You agree not to share your access with anyone else, and not to copy or resell material from inside the community. Be decent to the other members. We can remove anyone who is not.

8. Emails

If you give us your email address, we may send you marketing emails from The Protocol. Every email has an unsubscribe link, and it works. What we do with your data is set out in our Privacy Policy.

9. Intellectual Property

Once you have paid in full, you own the deliverables we created specifically for your project.
We keep the right to reuse general techniques, frameworks and non-confidential building blocks in our other work.
We may mention the project in our portfolio unless you ask us in writing not to.
Everything on this site, and everything inside The Operators, remains ours.

10. Your Responsibilities

If you engage us for a project or for consultancy, you agree to:

Give us the access, assets and information we need, in reasonable time
Respond to requests for approval in reasonable time
Make sure the content you give us does not infringe anyone else's rights

11. What We Do Not Promise

We build systems, websites and funnels to the best of our ability, and we say what we think will work. We do not guarantee any particular revenue, traffic, ranking, follower count or business result. Nothing on this site is financial, legal or tax advice.

12. Liability

Except where the law does not allow us to limit it, our total liability to you is limited to the amount you have paid us for the service in question. We are not liable for indirect or consequential losses, such as lost profits.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited under UK law. If you are a consumer, these terms do not affect your statutory rights.

13. Refunds and Cancellation

How to cancel, and what you get back, is set out in full in our Refund and Cancellation Policy, which forms part of these terms.

14. Governing Law

These terms are governed by the laws of England and Wales, and the English courts have jurisdiction over any dispute.

15. Changes

We may update these terms. The "last updated" date at the top of this page will always tell you when they last changed. If you have an active subscription and we make a change that materially affects you, we will tell you.